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We are excited to be able to serve you and to offer you an exclusive inventory of merchandise and gifts -- including park passes, trail guides, Gifts of Trees, the Maryland Natural Resource magazine, black bear merchandise and more!

This site will be expanding regularly, so visit often to see what’s new and find unique outdoor items and perfectly natural DNR gifts.

Thank you for letting us serve you! Please come again soon!

 
Our contact information:
 
By standard mail:

Maryland Department of Natural Resources
Office of Communications
Attn: Kenya Colbert
580 Taylor Avenue, D-4
Annapolis, MD 21401

Customer service:

Have questions and/or concerns about orders for Golden Age Passes, Maryland State Park Passports, and State Park Trail Guides should be directed to 410-260-8186.

All other inquiries please send an email to customerservice.dnr@maryland.gov


Shipping Information:

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Shipping Update: January 15, 2021

Because of ongoing health and safety concerns - department staff is teleworking and order fulfillment is currently being done weekly. Postal delays are also possible. We are grateful for your patience and patronage.
   

Have questions or comments about Golden Age PassMaryland State Park Passport or Trail Guide orders? Please call 410-260-8186.

For questions or comments on any other products or for general order status inquiries please email customerservice.dnr@maryland.gov

*****


The online store is staffed Monday through Friday, 9 am to 5 pm.  We observe all state holidays.  Orders or questions received after normal business hours will be responded to during normal office hours.  Orders are shipped in a timely manner, however; items may be shipped from different departments on different days.  It may take 4 to 9 days for your order to arrive (depending on location.)
 
Any and all questions may be directed to us by emailing customerservice.dnr@maryland.gov 

Refund, Returns and Cancellation Policies:

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
 
Mail your return using a delivery confirmation service and send the tracking number to customerservice.dnr@maryland.gov.  Place DNR Outdoor Store in the subject line. 

Please mail your package in a prepaid and traceable method to the address below:
Maryland Department of Natural Resources
DNR Outdoor Store
580 Taylor Avenue, D-4
Annapolis, MD 21401
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