Customer Service by email:
Customer Service by standard mail:
Maryland Department of Natural Resources
Office of Communications
Attn: Kenya Colbert
580 Taylor Avenue, D-4
Annapolis, MD 21401
Customer Service by telephone:
Have questions and/or concerns about orders for Golden Age Passes, Maryland State Park Passports, and State Park Trail Guides should be directed to 410-260-8186.
All other customer service inquiries please call 410-279-6094.
Shipping Information:
Have questions or comments about Golden Age Pass, Maryland State Park Passport or Trail Guide orders? Please call 410-260-8186.
For questions or comments on any other products or for general order status inquiries please email
customerservice.dnr@maryland.gov
Online Store orders are processed Monday through Friday, 9 am to 5 pm. We observe all state holidays. Orders are shipped in a timely manner, however; items may be shipped from different departments on different days. It may take 4 to 9 days for your order to arrive (depending on location.)
The Maryland Natural Resource magazine is printed on a quarterly basis and may take up to 4-6 weeks for delivery.