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Customer Service by email:

Questions, comments, and suggestions can be sent to customerservice.dnr@maryland.gov
 
Customer Service by standard mail:

Maryland Department of Natural Resources
Office of Communications
Attn: Kenya Colbert
580 Taylor Avenue, D-4
Annapolis, MD 21401

Customer Service by telephone:

Have questions and/or concerns about orders for Golden Age Passes, Maryland State Park Passports, and State Park Trail Guides should be directed to 410-260-8186.

All other customer service inquiries please call 410-260-8003.

Shipping Information:

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Shipping Update: January 15, 2021

Because of ongoing health and safety concerns - department staff is teleworking and order fulfillment is currently being done weekly. Postal delays are also possible. We are grateful for your patience and patronage.
   

Have questions or comments about Golden Age PassMaryland State Park Passport or Trail Guide orders? Please call 410-260-8186.

For questions or comments on any other products or for general order status inquiries please email customerservice.dnr@maryland.gov

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Online Store orders are processed Monday through Friday, 9 am to 5 pm.  We observe all state holidays. Orders are shipped in a timely manner, however; items may be shipped from different departments on different days.  It may take 4 to 9 days for your order to arrive (depending on location.)
 
The Maryland Natural Resource magazine is printed on a quarterly basis and may take up to 4-6 weeks for delivery.

 

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